Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do is give us a call on or drop an email at within a period of 7 days, from the date of order.
However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!
Refund/ replacement for goods/ merchandise is subject to inspection and checking by INCOM team.
To return any items which are damaged or not as per your original order, please contact Customer Service by email. In case of colour mismatch, wrong product, damaged product kindly share the image of the product, product tag and invoice.
All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number.
Postage and charges for return of these will not be refunded.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Some special rules for promotional offers may override 7 Day Returns Policy."
Please note that Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Can I return a part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
ARE THERE CERTAIN CATEGORIES OF PRODUCTS WHICH ARE
HOW LONG WILL THE RETURN PROCESS TAKE?
Once your return request has been placed with Customer Service, it usually takes about 3 working days to have the product picked from your place and another 7 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
HOW WILL I RECEIVE MY REFUND?
If the payment was made by Credit Card or Net-Banking
HOW LONG WILL THE REFUND PROCESS TAKE?
Typically the refunds are initiated within 2 days of Product Inspection.